CWWI Billing and Subscription Support
Use this page to manage billing for an agency subscription to the Child Welfare Workforce Institute.
Manage your subscription
Agency billing contacts may view invoices, update payment information, and cancel a future renewal through the secure Stripe customer portal. A cancellation takes effect at the end of the current paid billing period, and no additional renewal charge will be made.
Request an initial subscription refund
An agency may request a full refund during the first 30 calendar days of its initial CWWI subscription. Requests are reviewed using the original purchase date and Stripe billing record. An approved refund ends the subscription and learning access when processed.
Access and records
After a nonrefunded subscription ends, the agency administrator receives a 30-day read-only period to download available reports and certificates. Training participation and new certificate activity are unavailable during that period.
Need assistance
Email aking@autumnkingconsulting.com and include the agency name and billing email. Do not include confidential information about children, families, or staff.
